Policy

OUR POLICIES

CANCELLATION , MODIFICATION & REFUND POLICY:

A refund (of the advance for reservations) will be applicable depending on the time when the request for cancellation or modification is made, below is the time differences how retention charges will be applicable.

For 1 to 4 rooms :

Between 0- 48 Hrs of Expected Check-in - 100% of the Guaranteed Revenue (No Refund) Before 48 Hours from Expected Check-in – No charge (Refundable)

FOR GOUP BOOKINGS :

Between 0 - 14 days from Expected Check-in - 100% of the Guaranteed Revenue (No Refund)

Between 14 - 30 days from Expected Check-in - 50% of the Guaranteed Revenue (50% Refund)

Between 31 - 60 days from Expected Check-in - 25% of the Guaranteed Revenue (75% Refund)

Before 60 days from Expected Check-in – No charge (Refundable)

(Group is a booking of 5 rooms & More booked for a single Group or through a single agency, for similar check-in & check-Out dates, irrespective of the number of names the booking is made in)

NO SHOW POLICY:

In-case of no-show 100% charge for the total guaranteed revenue will be applicable , but the room will be held vacant only for 24Hours from the check-in time, the hotel reserves the right to use the room after that.

CANCELLATION & AMENDMENT OF BOOKINGS:

You may cancel your booking over the telephone with the help of our travel advisors. Call us at +917014513351 all days of the week between 11am to 6pm. Or enter your reservation details to manage your booking.

Please note the refund will be processed within 15 working days post sending an email request to the concerned hotel and info@hotelpalmpacific.com with reservation number of the cancelled booking. If in case the payment for the Cancelled booking has been done through NEFT mode of payment, please share a scan copy of a cancelled cheque to the hotel’s email and info@hotelpalmpacific.com along with the reservation number of the booking.

COOKIES ,PIXEL AND SIMILAR TECHNOLOGIES:

Our website and mobile application may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. We also use pixels and similar technologies to analyse traffic on our website and mobile application to improve your experience of using them.

When you first visit our website and mobile application, you will be presented with a pop-up screen informing you of our use of Cookies and asking you to provide your consent for such use. The pop-up screen may not reappear for all your subsequent visits to our website and mobile application. You may adjust your web browser software if you do not wish to receive Cookies or web beacons, but this may prevent you from taking advantage of some of the features of our website and mobile application. Please refer to your browser instructions or 'help' pages to learn more about these functions. Select third parties () with whom we have contracts for the businesses described in this Privacy Notice.

CHANGES TO THE PRIVACY NOTE:

Our business changes constantly and our Privacy Notice will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

MINORS ( CHILD BELOW 18 YRS ROOM ):

SEVERABILITY

Our website and mobile application do not offer products or services for use by under minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

HOW TO CONTACT US:

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by emailing us at info@hotelpalmpacific.com . You may contact us for information on Service Providers, Partners with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

GREIVANCE OFFICE:

Please see below the details of our grievance officer:

Email: info@hotelpalmpacific.com

Address: Jhalawar Road, near New RTO Office, Ranpur, Rajasthan 325003